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Frequently Asked Questions

Not so Frequently but still Asked Questions

Cancellation Policy

Bookings on a public trip cancelled prior to 24 out will be given a full refund. Cancellations, including no shows, within 24 hrs of departure are non-refundable.  Private and specialty trips are non refundable within 1 week of departure.

Non private trips are welcome to reschedule at no charge up to 24 hours prior.

Customers will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. We cancel for high winds and lightning, and will still operate in light rain. As conditions change rapidly here the weather will be monitored until just before pre-trip before cancelling. In the case of well predicted bad weather (although truthfully that’s a bit of an anomaly around here!) we will contact you as soon as possible. Contact by phone to cancel or inquire about a cancellation. Yes, in summer every day has a chance of rain.  Please don’t worry about this when booking as it’s usually a 20 min storm that won’t affect our trip!

**If you are late we will hold the boat for 10 minutes, but need to continue as close to schedule as possible for other guests on board.  We can’t always stay out past the allotted time for lateness. Please be aware of traffic, especially on weekends. Please call as soon as you realize you may be late to discuss options.**